Refund and Returns

Refunds and Returns

💖 Return, Exchange & Payment Policy

At velocitygrip, we carefully select every product with the hope that it becomes your new favorite.
But we also understand that sometimes you may need to return an item. Don’t worry! To give you peace of mind, we have established a clear and friendly return, exchange & payment policy:

🔄 7-Day No-Reason Return Guarantee

Within 7 days from the date you receive your order, you may request a return without providing any reason.
We accept returns for both defective and non-defective items.

✅ When Can You Return/Exchange/Request a Refund?

You may return an item for any reason within 7 days of delivery.

🚫 Important Return Conditions

• Items must remain unused, undamaged, and kept with original packaging, tags, and accessories intact.
• Returns must be arranged by the customer directly with a logistics company, and the tracking number must be provided to us after shipment.
• Return labels are the customer’s responsibility.
• Shipping fees must be paid upfront by the customer and the amount shared with us. If the return is due to our fault (e.g., wrong item, damaged product), velocitygrip will reimburse the return shipping fee together with the order amount in your refund.

📝 Simple 3-Step Return Process

1. Contact us within 7 days of receiving the product and provide:
   • Order number
   • Reason for return (optional, but appreciated)
2. Wait for our reply: Our customer service team will provide:
   • Return instructions
   • Return address (issued after review)
3. Ship the item back as instructed and provide us with the tracking number.

💰 Refund Policy

• Refund Timeframe: Once we receive and inspect the returned item, the refund will be processed and credited within 3 days.
• Refund Method: The refund will be returned to your original payment method.

🚚 Who Pays the Shipping?

🔄 Easy Exchanges

• If you’d like a different size or style, please let us know when you contact us.
• If the issue was our fault, velocitygrip will cover the exchange shipping cost — no extra fees for you.

⏳ Order Cancellation Policy

• Before shipment: Contact us immediately to cancel your order and receive a full refund.
• After shipment: Please follow the return process.

💳 Secure Payment Information

At velocitygrip, your payment security and peace of mind are our top priorities.

✅ Accepted Payment Methods

• Credit & Debit Cards
• PayPal (buyer protection included)
• Apple Pay (fast and secure checkout)
• Afterpay (shop now, pay later option where available)
• Stripe Link (fast one-tap checkout via saved payment details)

💲 All prices are displayed in USD. No hidden fees will ever be charged.

🔒 Payment Security

• All transactions are processed via SSL encryption to protect your data.
• Your sensitive information (such as card numbers or CVV codes) is never stored on our servers.
• Payments are handled by certified third-party gateways (PayPal, Stripe, etc.), compliant with PCI DSS Level 1 — the highest industry standard.

📑 Order Confirmation & Invoice

• After completing your purchase, you will immediately receive a confirmation email.
• A receipt/invoice will be automatically sent to your email for your records.

⚠️ Payment Issues

• If your payment fails, please try another method or contact your bank.
• For assistance, contact support@ minnantreats.com. Our customer service team is available 7 days a week.

📬 Contact Us (Mon–Sun)

🏠 Return Address: Provided after approval. Please make sure to contact us first to obtain the correct return address.